Terms of service

ZORA09 – Terms of Service

Last Updated: [Today’s Date]

Welcome to ZORA09. By using our website, placing an order, or interacting with our services, you agree to the following Terms of Service. Please read them carefully.

1. General Information

ZORA09 is an online fashion store operating in the United Arab Emirates.
By shopping on our website, you agree to comply with all terms, policies, and conditions outlined on this page.
We reserve the right to update or modify these Terms at any time without prior notice.

2. Products & Orders

All products displayed on our website are subject to availability.
Product colors may vary slightly due to lighting and screen settings; this is not considered a product defect.
After placing an order, you will receive an order confirmation through SMS or WhatsApp.

3. Cash on Delivery (COD) Terms

COD is available across the UAE.
You may open the parcel on the spot only to confirm the product is correct (correct model, size, color).
If the product is correct but you simply don’t like it, you may return it later according to the return policy.
Customers who repeatedly refuse COD orders may have COD service disabled for future purchases.

4. Shipping Policy

4.1 Free Shipping in Dubai

All orders delivered within Dubai include FREE shipping.

4.2 Shipping in Other UAE Emirates

For Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain:
AED 15 delivery fee applies.

4.3 Delivery Time

Standard delivery: 1–3 business days depending on location.
Delays caused by courier/company logistics, weather, or customer unavailability are not the responsibility of ZORA09.

5. Return & Exchange Policy

5.1 Conditions for Return/Exchange

You can return or exchange an item ONLY if:

The item is unused and not worn.
It is in its original packaging.
All tags, stickers, labels, and accessories are intact.
The product has no stains, perfume, or damage.

5.2 Charges for Normal Delivery Returns

If the delivery was normal (correct item delivered), and you wish to return/exchange for personal reasons:
- A AED 15 return shipping fee will apply.

5.3 If Delivery Was Not Normal

If you received:

A wrong item
Wrong size or color
Damaged or defective product

Then:

No delivery or return charges will apply.
You must report the issue within 24 hours with photo/video proof.

5.4 Refund Method

Refunds are issued as store credit or exchange only, unless otherwise approved.
Delivery and COD fees are non-refundable.

6. Inspection on Delivery

Customers may open the parcel in front of the courier only to confirm that the correct product was delivered.
Full try-on/usage is not allowed during inspection.
If the customer refuses a correct order, return shipping may be charged.

7. Customer Responsibilities

By placing an order, the customer agrees to:

Provide correct delivery information.
Answer courier calls/messages for delivery.
Inspect the product on arrival.
Keep items in good condition if planning a return.
Not misuse COD service.

8. Payments

We accept:
✔ Cash on Delivery
✔ Online Payments (if available at checkout)
All prices are listed in AED.

9. Fraud Prevention

ZORA09 reserves the right to:

Block COD for customers who repeatedly refuse or cancel confirmed orders.
Cancel suspicious or fraudulent orders at any time.

10. Limitation of Liability

ZORA09 is not responsible for delays caused by courier companies.
ZORA09 is not liable for any indirect or accidental damages arising out of product use.